General Manager

General Manager Position

Pup Culture Dog Walking and Pet Sitting is seeking an organized and detail-oriented animal-lover with exemplary customer service skills to work as our general manager.  

About us: Pup Culture is a woman-owned, highly rated pet care company in the Twin Cities.  We provide peace of mind to busy pet parents.  We specialize in safe, individualized dog walks and cat sitting.  We serve over 400 active clients, and we continue to grow.  We value client connections (both human and fur), pets’ safety, integrity and honesty, our team members, an inclusive environment for both our team and our clients, and stellar communication.  

About you: You have a genuine love of animals.  You have previous leadership, management and/or customer service experience.  You are extremely organized and tech-savvy.  You have strong written and verbal communication skills.  You must be able to work independently.  You must be a person with great integrity and honesty.  You must be willing to accept constructive feedback and always be willing to learn and grow.

Responsibilities: 

  • In charge of the day-to-day running of Pup Culture
  • Oversee all client scheduling, client communication, and customer service
  • Coach and support team members to help them achieve exemplary customer service
  • Resolve client problems in a professional manner
  • Assist in hiring and training staff
  • Evaluate and improve operations
  • Direct the employee assessment process
  • Design strategy and set goals for growth
  • Collaborate on marketing strategies
  • Occasionally fill in for other staff as needed
  • Assist with emergency pet incidents

Applicant must meet the following qualifications:

  • Availability between 9:00am-5:00pm Monday-Friday 
  • Able to make a long-term commitment.
  • Must have a smartphone and internet access. 
  • Must have reliable transportation.  
  • Live in our service area. 
  • Able to walk in all weather. 
  • Able to pass a criminal background check.
  • Able to lift at least 30 pounds and walk up to seven miles per day.
  • Able to commute to our office in Golden Valley for weekly meetings.
  • Experience with animals.

Benefits:

  • Salary between $37,440 and $42,000 per year depending on qualifications
  • $.25 mileage reimbursement
  • Paid time off
  • Discounted pet care
  • Health insurance
  • Work from home at least three days a week
  • Retirement plan 
  • Paid pet first aid/CPR training
  • Stipend for additional job-related training

To apply, please fill out the application below and email your resume to pupculturemn@gmail.com.

Employment Application

Are you ready to get started?

Contact us to set up a free initial consultation today!